Singapore Business Grants Support And Skill Enhancement Programs
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Innovation is about the networks among people, and more importantly, the interactions between those people. To be honest, that's not really what I had in mind, when I started thinking about this topic. When I started thinking about the failures I've had when it comes to legal technology and innovation.
I was thinking more along the lines of legal technology innovation being a full contact sport. Leading innovation and implementing new legal technology is hard work. You are going to make mistakes and you are going to feel beat up by the process.
When I work on these initiatives, I know I'm going to have to roll with the punches. I'm gonna share with you the story of a project that failed for us. The five mistakes that we made that led to that failure, and the lessons that we learned. Unfortunately, I can't tell you the project became a success. However, I can tell you that other projects which have followed have been successes because of this failure.
I have to keep the details confidential, and when I anonymized everything, I realized that this is a case study that could apply in any organization, across multiple different types of legal technology. A number of years ago, we embarked on a pilot of a new legal technology tool. We were introduced to the tool by one of our partners who thought we should check it out.
I was excited by its prospects, and we had a few lawyers who were willing to try it. Mistake number one - KM was the champion of this project. This was a huge mistake. It was not enough. Despite the fact that we had a partner who brought the technology to us that person did not have a vested interest in using it personally in his or her practice.
As a result, we did not have anyone standing shoulder-to-shoulder with us, telling their colleagues to use the application and why. When the project failed, KM was left holding the bag. As a result of this mistake, we have changed our approach. We now want one of two things in place before we start on anything new. The first is that we have someone, preferably a partner, who is willing to put their name to a project in a meaningful way. Or second, we have a critical mass of lawyers who are all interested in using the technology, such that we feel we have enough momentum to move forward.
It is incredibly frustrating to know that a new technology tool is out there that could make the lives of your lawyers more efficient, yet you just can't get the buy-in to move forward. No matter the temptation, you can't go it alone.
If the technology is not sparking interest, you are better off taking the time to find out why than pushing ahead. We saw several demos of the product and we asked a lot of questions. We really thought we knew what we were getting. Still, lots of technical issues came about, it couldn't do everything that we needed, and the lawyers did not think it was as easy to use as the vendor did. Mistake number two - we were wearing rose-colored glasses.
To be fair to the vendors working in this space, I don't think that anyone is trying to sell us snake oil. I actually think that a number of the problems and challenges that our technology vendors are trying to solve are really, really difficult; and we are difficult customers. We're slow to make decisions and we have very high expectations. However, for those of us trying to implement and use these new technologies, it is never ever as easy as we are led to believe.
My point is this, if you're trying a new technology, then be prepared. Plan for the fact that it probably will not work as you think it will. Plan for the fact that you can't anticipate every single use case, and plan for the fact that you will need to spend a lot of time with the vendor giving them feedback. Forging ahead with our pilot, we promoted the software, demoed it to practice groups and tapped individuals to try it. In all of these interactions we were enthusiastic, optimistic, and talked about how great the software would be.
Mistake number three - we did not anticipate failure. We treated the pilot of this new innovative software, the same way we treated pilots of established proven software.
Knowing that new technology is not going to be perfect, you need to manage expectations with the lawyers who are willing to try it. We now communicate in a way that sets the stage for possible failure. There's a fine line we walk between selling, in order to get pilot participants, and also being realistic with them, that trying out the software will require effort on their side. We also support them in ways that we don't, for proven software. We also give them lots of kudos for participating, because they are guinea pigs and they are taking one for the team.
As I noted, this was a new technology product, while a couple of firms were using it, we would certainly be an early adopter. Some of the functionality was not quite ready, but the vendor promis edit would be released during the pilot.
Mistake number four - bad timing.
Our timing was terrible, it was way too early for anyone to be trying this software. If being an early adopter gives you a competitive advantage, then it makes sense. Otherwise, if you do not have the time and the patience and the resources to be an early adopter, you need to think twice. I am now quite prepared to let others go before us. Do the hard work with the vendor, iron out the kinks, and then we will start using it. This is really, really difficult for those of us working in this area. Standing on the sidelines while others are trying new technology that we think can help our group, and we're always anxious to get our hands on it.
But, understanding and appreciating the culture, and what drives the business models of our organizations is really important. As with most of our pilots, someone on the KM team was responsible for arranging the demos and the training, working with IT to install the software,testing the tool and finding pilot participants. This is a successful proven approach that has worked for us in the past. But it didn't work in this case and we weren't sure why. We had trouble finding pilot participants. Those who tried it, didn't really like it. What was worse, was that those who tried it said it made them less efficient. This was a terrible result for an innovative legal technology tool. Mistake number five - under estimating the importance of people and processes. New legal technology tools that embed legal knowledge or legal processes, often require lawyers to change the way they work, in order to take full advantage of the software. If you don't change the way you work, or approach your work, the software may not help, and in fact, it might hinder your existing ways of working. Successful pilots and implementations of these new technologies must take that into account. One of the key takeaways that has informed our innovation efforts going forward, is that these tools are not like other technology tools that we have in the firm. They are designed to be used by lawyers, but not on a day to day basis.
We need to have the people resources to support the lawyers in using these tools,in order to make the most of them. As I said, I would like to tell you that this project ended up being a success, but it was not.
It was a failure,full stop.
We kept at it for about six months before we threw in the towel, gave up and turned it off. I know we all talk about being agile and failing fast; but when you work in an organization where there are professional, ethical and legal obligations that are core to the services you provide, failure is not something that really happens. So having a project that failed, and explaining that failure, was an interesting experience. The lessons we learned have set us up for success in projects that have followed.
Lesson number one - don't go it alone. Look for that key champion or make sure you have a critical mass of lawyers who are prepared to back the project.
Lesson number two - be realistic about what you're getting into. Using brand new technology is not for the faint of heart. How much tolerance do you and your organization have to be early adopters?
Lesson number three - manage expectations. Prepare participants that getting up the learning curve will take time. Prepare management that the project may fail.
Lesson number four - sometimes it's just better to wait.
And lesson number five - it's not really about the technology.
There is a reason that that phrase goes,"people, process and then technology.
I hope that by sharing these lessons learned, you will make different mistakes. And if you are feeling a bit beat up by legal technology and innovation, it means you are probably doing something right, and you are actually making progress. My only advice is to pick yourself up, dust yourself off and keep at it.
Professional training and development programs are the cornerstone of a company’s and individual’s success.
Before choosing a learning program, find the gaps in your skill set, consider where you want to be, and consider all your options for improvement. Find a strong reason why you want to learn a new skill. Build yourself a strong supportive environment. Find the best resources for acquiring the new skill. Have realistic expectations when learning a new skill.
Training and Development - Who is Responsible?
Usually there are many sources of information and many options for learning programs. Different environments will suit different learning experiences. Choose the ideal training vehicles in order to keep up with the rapidly changing demands of modern work. Enjoy the learning process.
Benefits of enhancing your skills include increased self-confidence, greater resourcefulness, improved competitiveness, and better career opportunities.
Skill enhancement workshops and courses benefits all employers and working professionals as they strive for professional growth. Skill boost courses will get you ahead in your career. Skill enhancement workshops will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.
At TopLearningOnline we strongly believe professional training programs give you the skills you need to communicate professionally, gain respect, and secure an overall competitive advantage.
Adopt a learning and development culture in your organization while you seek personal and professional advancement. Enhancing your skills is a sure-shot way to climb the professional career ladder.
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